In this episode of the Post-Acute POV, our host, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Helen Adeosun, CEO and president, and founder of CareAcademy, to have a conversation on workforce challenges in home health and home care and how CareAcademy utilizes the combination of technology and education as a solution.
Join Navin and Helen as they discuss the unique position home care is in, the importance of upskilling, and how education can help improve caregiver satisfaction. Listen to their discussion below.
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Introduction In this episode of the Post-Acute POV, our host, Melissa Polly, director of marketing for home & hospice, sits down with Sarah Kivett, BSN, RN, CHPN, director of palliative care services, Hospice & Palliative Care of Iredell County. The topic for their conversation is driving operational success in home-based palliative care and how to start a palliative care program within your organization. Join Melissa and Sarah as they discuss the foundation of success for a new palliative care program: ensuring organizational buy-in, understanding payer sources, being patient, and more. This episode will provide a firsthand look at obstacles your organization may face when starting a palliative care program and tips for finding success. Listen to their discussion below. Topics discussed during today’s episode: [01:11 – 03:23]: Sarah provides her origin story and explains outpatient palliative care and its importance. [03:35 – 06:05]: She then shares her top tips for creating a successful palliative care program, including organizational buy-in and a strong understanding of palliative care. [6:21 – 9:20]: Next, Sarah and Melissa discuss the reasons organizations may fail when starting a palliative care program, including being impatient and failing to understand their payer sources. [9:46 – 13:01]: Sarah walks us through how Iredell’s hospital-based palliative care program works and how clinicians document using the EHR. [13:22 – 17:48]: They then discuss the types of interoperability that are key in palliative care, including e-referrals and direct messaging. [18:06 - 19:38]: Finally, Sarah describes how CommonWell and Carequality have helped her team drive operational success. [19:54 - 21:54]: Sarah leaves us with advice for organizations considering starting their own palliative care program. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Hospice & Palliative Care of Iredell County: ...
A conversation between Navin Gupta, Vice President, Home Care Solutions for MatrixCare and his special guest Jeremy Crow, Director, Revenue Cycle Services, HEALTHCAREfirst, about RCM support through COVID-19, PDTM, and beyond. ...
In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones. Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident. Questions we asked during this episode: Please give us a short introduction for yourself. For those who might not be familiar with IN2L, would you mind explaining the services your company provides? You’ve done some interesting research on the importance of engagement technology; how important was it before versus today? Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season? Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that? You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those. Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline? Resources: Learn more about MatrixCare solutions at: https://www.matrixcare.com/. For more information on iN2L, please visit: https://in2l.com/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” ...
