In this episode of MatrixCare’s podcast, we introduce Denny Huebner - VP of Customer Success. He explains customer success and why it is so vital to a successful company.
In this episode of MatrixCare’s podcast, Navin Gupta – VP of Home Care Solutions for MatrixCare has a conversation with Stephen Tweed - CEO of Leading Home Care and author of Conquering the Crisis: Proven Solutions for Caregiver Recruiting and Retention about trends in Private Duty Home Care for 2020. ...
In this episode of MatrixCare’s podcast, we introduce Navin Gupta – VP of Home Care Solutions for MatrixCare and Jerry Bridge – Professional Motivational Speaker. Bridge opens up about the importance of authenticity, integrity, and living a life of well being. ...
In this episode of the Post-Acute POV, our host Kerri Harpole, RN, Director of Product Specialists at MatrixCare, sits down with Melissa Kozak, RN, Co-Founder and President at Citus Health to discuss how technology is streamlining collaboration and communication in home-based care. Join Kerri and Melissa as they discuss one provider to another, the prevalence of communication issues in home-based care, the necessity of secure mobile messaging, how to encourage adoption of mobile technology, and more. Melissa details how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. Listen to their discussion below. Topics discussed during today’s episode: [01:53 – 03:47]: Melissa provides her origin story as a registered nurse and how common pain points she experienced in the field prompted the genesis of Citus Health. [04:45 – 06:58]: Secondly, Melissa describes the prevalence of communication issues in home-based care. [7:44 – 10:34]: Next, Kerri presents the necessity of secure mobile messaging to streamline communication and Melissa discusses Citus’ purpose-built solution. [11:00 – 13:48]: Melissa then discusses the many use cases for Citus’ form center which uses app-less technology. [13:52 – 16:11]: Melissa details how mobile technology allows patients to communicate with their nurses and caregivers 24/7 which reduces readmissions. [16:52 - 21:48]: Next, Melissa describes how they’ve encouraged adoption and seen success due to a preexisting familiarity with mobile technology. [22:27 - 24:27]: Melissa shares how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. [24:46 - 27:47]: Melissa explains the importance of an inclusive solution that is user-friendly and helps a wide range of clinicians. [27:58 - 29:45]: Lastly, Melissa emphasizes the ...
