How virtual telehealth programs can keep seniors engaged, even during a crisis, with Lisa Taylor, CEO of iN2L

In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones.

Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident.  

Questions we asked during this episode:

• Please give us a short introduction for yourself.
• For those who might not be familiar with IN2L, would you mind explaining the services your company provides?
• You’ve done some interesting research on the importance of engagement technology; how important was it before versus today?
• Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season?
• Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that?
• You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those.
• Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline?

Resources:

• Learn more about MatrixCare solutions at: https://www.matrixcare.com/.
• For more information on iN2L, please visit: https://in2l.com/.
• Read the transcript for this episode.
• Check out other episodes in our podcast.

DISLCAIMER

The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate regulatory and legal advice on any of the matters covered in this presentation.