Providing exceptional care with Shepherd’s Cove Hospice

Episode 50 November 29, 2021 00:29:27
Providing exceptional care with Shepherd’s Cove Hospice
The Post-Acute POV
Providing exceptional care with Shepherd’s Cove Hospice

Nov 29 2021 | 00:29:27

/

Show Notes

In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice, a six-time Hospice Honors Award recipient.

Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families.

Topics discussed during this episode:

  1. [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove.  
  2. [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care.  
  3. [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education.
  4. [14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard.
  5. [18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job.
  6. [24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so.

Resources

Disclaimer

The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.

©2021 by MatrixCare

Other Episodes

Episode 74

October 31, 2023 00:15:45
Episode Cover

The future of AI in long-term care with Allison Rainey and Daniel Zhu (Part 1)

Introduction In this two-part series of the Post-Acute POV podcast, our host Lois Bowers, editor at McKnight’s Senior Living is joined by Allison Rainey,...

Listen

Episode 40

March 25, 2021 00:31:53
Episode Cover

Improving employee engagement with Beth Baerman, director of communications, Attendance on Demand

Introduction In this episode of the Post-Acute POV, our host Kelly Keefe, VP of community solution strategy at MatrixCare, is joined by Beth Baerman,...

Listen

Episode 4

December 14, 2018 00:22:56
Episode Cover

Recognizing the Importance of Caregiver Retention

In this episode of MatrixCare's podcast, we introduce Navin Gupta – VP of Home Care Solutions for MatrixCare and Neil Kursban - CEO of...

Listen