Lessons from the frontlines of COVID-19 with Cassie Diner, Senior Product Manager at MatrixCare

Episode 25 October 16, 2020 00:26:09
Lessons from the frontlines of COVID-19 with Cassie Diner, Senior Product Manager at MatrixCare
The Post-Acute POV
Lessons from the frontlines of COVID-19 with Cassie Diner, Senior Product Manager at MatrixCare
/

Show Notes

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Cassie Diner, Senior Product Manager at MatrixCare to chat about the lessons skilled nursing facility (SNF) providers have learned from the front lines of COVID-19. With such a challenging situation to navigate, we discuss what some of these healthcare heroes have done to improve their screening and infection control practices.

Listen in as we uncover how organizations can leverage technology to help protect their staff and their patients and ways they can best prepare for the upcoming flu season.

Questions we asked during this episode

  1. Please tell us your origin story.
  2. What is MatrixCare doing to help providers manage COVID?
  3. There are so many opportunities for SNF to improve the way they deal with the pandemic. Let’s begin by telling our audience what we’ve learned about the process of screening staff, residents, and visitors.
  4. You mentioned Surveillance Binder, what is included in it?
  5. Can you explain to our listeners what we have learned about testing?
  6. What are the best practices for Infection control?
  7. The admission process must require a lot of new protocols; can you explain what we have learned about that process?
  8. The COVID19 pandemic has had a negative impact on resident’s mental health. What have we learned to boost morale?
  9. What have we learned about keeping staff safe?
  10. How can technology help a SNF dealing with this pandemic?
  11. We hear a lot about PPE shortages, how are SNFs dealing with that?
  12. With Flu season upon us, what are SNFS doing to prepare for another potential outbreak?
  13. Is there anything else you would like to share that you have observed?
  14. What resources are available to our listeners who want information for future reference?

Resources

DISLCAIMER

The content in this presentation is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. Given the fluidity of the current regulatory environment due to the pandemic, we encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation.

 

Episode Transcript

No transcript available...

Other Episodes

Episode 52

December 09, 2021 00:31:37
Episode Cover

Developing a robust training program with Don Spiers, Senior Product Manager, Relias

In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias, to discuss important tips for developing a robust training program in post-acute care. Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below. Topics discussed during today’s episode: [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.   [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover. [7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.   [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules. [18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program. [23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. [26:59 – 30:52]: Lastly, ...

Listen

Episode 35

February 09, 2021 00:12:42
Episode Cover

Nutrition series part 2: Serving up power nutrition to combat flu season and COVID-19 with Amy Wootton

Introduction In this episode of the Post-Acute POV, we sit down again with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare to discuss immune-supporting nutrition strategies to reduce your residents’ risk and help speed up recovery during flu season and COVD-19. Amy provides a wealth of information on important nutrients such as vitamin C, zinc, vitamin D, beta carotene, probiotics, and protein and relays the value of including foods that contain these nutrients in meal planning for resident dining. Topics discussed during today’s episode: [01:06 – 02:17]: Amy dives into why nutrition is especially critical during flu season and the COVID-19 pandemic. [02:28 – 04:08]: Amy explains the importance of vitamin C as the only scientifically proven supplement found that can shorten common colds. [04:20 – 05:23]: Benefits of zinc in supporting immune function. [05:42 – 06:44]: Foods that contain vitamin D. [07:02 – 08:02]: Where to find beta-carotene, probiotics, and protein. [08:12 - 09:19]: Adjustments operators have made to meet residents’ nutritional needs during COVID-19. [09:40 - 11:50]: Amy wraps up by describing the benefits of using a nutrition management tool like MealTracker. Resources Learn more about MatrixCare solutions at: https://www.matrixcare.com/ Find out more about serving up power nutrition during flu season and COVID-19 Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare ...

Listen

Episode 46

September 21, 2021 00:20:50
Episode Cover

Managing financials in post-acute care with Stacy Dobson, CFO, United Methodist Retirement Homes, Inc.

In this episode of the Post-Acute POV, our host, Mauricio Hermosillo, Product Manager for Enterprise Financials at MatrixCare, is joined by Stacy Dobson, CFO, United Methodist Retirement Homes, to discuss the intricacies of managing financials in post-acute care. Join Mauricio and Stacy as they have a conversation on how using technology to support general ledger, accounts payable, fixed assets, and payroll streamlines processes which saves time and avoids manual work. This episode also presents the importance of working with a technology provider that listens to customers’ needs to provide a user-friendly product. Listen to their discussion below. Topics discussed during today’s episode: [01:19 – 04:09]: Stacy describes his origin story including his journey at UMRH and relationship with MatrixCare. [04:43 – 06:25]: Next, Stacy shares his experience with our products, specifically Enterprise Financials. [6:39 – 8:51]: Stacy explains how using technology to support general ledger and accounts payable saves his team an immense amount of time. [9:08 – 12:10]: Stacy goes on to describe how the fixed assets and payroll modules help streamline processes and avoid manual work within his organization. [12:39 – 16:20]: Stacy discusses the importance of working with a technology provider that listens to customers’ needs. [17:09 - 19:52]: The pair end the conversation by detailing the value of selecting a user-friendly product and the necessity of using customer feedback in the thought process behind new and improved features. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about United Methodist Retirement Homes: https://www.umrh.org/   Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without ...

Listen