Tech trends for 2025 and beyond with Reise Officer, CIO, Trilogy Health Services, Mike Easley, CIO, American Senior Communities, and Bharat Monteiro, General Manager, Senior Living & Long-Term Care, MatrixCare

In the latest episode of the Post-Acute POV podcast, our host, Jim Berklan, Executive Editor at McKnight’s Long-Term Care News, is joined by Reise Officer, Chief Information Officer at Trilogy Health Services, Mike Easley, Chief Information Officer at American Senior Communities, and Bharat Monteiro, General Manager, Senior Living & Long-Term Care at MatrixCare.

The group’s conversation delves into how successful providers are currently leveraging emerging technologies, as well as what trends may become even more important in the future. Listen in as they also cover the importance of employing tech-driven solutions that can analyze and determine future needs, the changing role of caregivers, and how vital strong leadership will be in potential future disruptions.

Topics discussed during today’s episode:  

1. [00:32 – 03:48]: Jim Berklan, introduces our guests: Reise Officer, Mike Easley, and Bharat Monteiro, each a leader in applying innovative technologies in the long-term care field. Bharat shares that today's focus will go beyond buzzwords like AI, wearables, and virtual care. Instead, the discussion will highlight actionable ways these technologies are being used.
2. [03:28 – 09:10]: Reise discusses Trilogy Health Services' dual areas of focus: improving foundational infrastructure (like telecommunications upgrades) while exploring emerging technologies (e.g., sensors for incontinence care, bed sensors to optimize nighttime checks).
3. [09:10 – 11:28]: Mike notes that at American Senior Communities, foundational infrastructure is largely set, enabling them to focus on advanced tech to streamline processes, boost communication, and enhance reimbursement. They are also exploring sensors and smartbed integrations.
4. [11:28 – 13:15]: Bharat describes how MatrixCare's technology roadmap aligns with the needs discussed by Reise and Mike, emphasizing the importance of infrastructure, ambient sensing, and family involvement in care. He highlights the evolving role of family members in the care process, influenced by demographic shifts, and the need for technology to support diverse caregiver teams.
5. [13:15 – 20:00]: Mike highlights early-stage testing, stressing that change management and clear communication are essential for integrating new technologies. Reise shares that Trilogy is piloting sensors embedded in incontinence briefs and occupancy sensors, aiming to improve resident comfort and workflow efficiency.
6. [20:00 – 26:16]: Bharat details MatrixCare’s history in AI and fall-risk assessment tools that have helped prevent thousands of falls. Mike describes ASC’s approach to AI, highlighting efforts to integrate AI for improved care across their continuum.
7. [26:16 – 33:01]: Bharat discusses how technology will assist caregivers without replacing them, helping to manage workloads and prevent burnout. Reise talks about Trilogy's approach to workforce challenges and technology integration. Mike focuses on ASC’s approach to tech change management, emphasizing communication, consistent change, and how tech should enhance, not replace, caregivers’ roles.
8. [33:01 – 39:58]: Mike emphasizes the need for seamless data integration, noting ASC's partnerships and in-house tools to ensure access to data from various systems. Bharat describes MatrixCare’s commitment to interoperability and creating an "open health ecosystem" that supports data fluidity and security.
9. [39:58 – 47:56]: Bharat outlines five key strategies for healthcare organizations: openness, ROI-focused investment, verification of new tech, active involvement, and change management. Reise concludes the episode by emphasizing the fusion of interoperability and AI as Trilogy’s top trend, mentioning a need for industry-wide collaboration and transparency to tackle workforce challenges in senior care.

Resources  

• Learn more about MatrixCare at: https://www.matrixcare.com/ 
• Find out more about Trilogy Health Services: https://trilogyhs.com/
• Discover American Senior Communities: https://www.asccare.com/
• Check out McKnight’s Long-Term Care News: https://www.mcknights.com/
• Listen to more episodes of the Post-Acute POV  

Disclaimer  

The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials.  

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