In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones. Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident.   Questions we asked during this episode: Please give us a short introduction for yourself. For those who might not be familiar with IN2L, would you mind explaining the services your company provides? You’ve done some interesting research on the importance of engagement technology; how important was it before versus today? Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season? Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that? You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those. Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline? Resources: Learn more about MatrixCare solutions at: https://www.matrixcare.com/. For more information on iN2L, please visit: https://in2l.com/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” ...

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Cassie Diner, Senior Product Manager at MatrixCare to chat about the lessons skilled nursing facility (SNF) providers have learned from the front lines of COVID-19. With such a challenging situation to navigate, we discuss what some of these healthcare heroes have done to improve their screening and infection control practices. Listen in as we uncover how organizations can leverage technology to help protect their staff and their patients and ways they can best prepare for the upcoming flu season. Questions we asked during this episode Please tell us your origin story. What is MatrixCare doing to help providers manage COVID? There are so many opportunities for SNF to improve the way they deal with the pandemic. Let’s begin by telling our audience what we’ve learned about the process of screening staff, residents, and visitors. You mentioned Surveillance Binder, what is included in it? Can you explain to our listeners what we have learned about testing? What are the best practices for Infection control? The admission process must require a lot of new protocols; can you explain what we have learned about that process? The COVID19 pandemic has had a negative impact on resident’s mental health. What have we learned to boost morale? What have we learned about keeping staff safe? How can technology help a SNF dealing with this pandemic? We hear a lot about PPE shortages, how are SNFs dealing with that? With Flu season upon us, what are SNFS doing to prepare for another potential outbreak? Is there anything else you would like to share that you have observed? What resources are available to our listeners who want information for future reference? Resources Learn ...

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Bill Dombi, President of the National Association for Home Care & Hospice (NAHC) to discuss the future of health care and more specifically, home care. With reimbursement changes, Navin and Bill explore how Medicare payments will be impacted going forward and what leaders should pay attention to. Listen in as they talk about how providers leverage solutions like telehealth and remote patient monitoring (RPM) during COVID-19 to solve issues such as isolation and more; creating an experience that is both high-touch and high-tech. Show resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript of today’s episode. For more information on NAHC, please visit https://www.nahc.org/ Connect with our host and guest on LinkedIn: Navin Gupta Bill Dombi  Review the questions we discussed Many of us in healthcare/senior care have had a pivotal moment where we decided this was the career for us. Share with us your journey in healthcare and home care specifically to NAHC. What do you see as the major positive and negative forces/dynamics that have emerged from the Covid-19 pandemic? The level of interest around the use of technology has increased – particularly remote patient monitoring (RPM) and telehealth – where is Congress headed in the use of RPM and telehealth? Will the policy changes that occurred as part of the Covid-19 response be made permanent? What is the outlook for Medicare payments in the future as we continue and then hopefully emerge from the stresses of the pandemic? Hospice –Medicare Advantage (MA) carve in – what should leaders pay attention to here and ...

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables every provider should have when engaging with digital healthcare. Discover basic best practices to keep your data and information secure and tips on how to react to incidents or breaches. To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as they dive deeper into what ResMed’s security program entails and what providers should look for when creating their own security strategy. Questions How can companies best protect their sensitive data? Security governance is a big topic. So, help us understand what role does that play in being able to craft a great security program?   Another area, as we think about security programs, is how do we handle vulnerability management? What can you tell us about that?   What is the importance of good, robust security program?   Risk is incredibly important for organizations' to be able to manage. So, in the context of security, help us understand risk management?   Talk to us a little bit about what do we do with regards to monitoring… What does monitoring look like in a good security program?   What does good incident response look like? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript. Explore the mission of ResMed SaaS at ...

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Frank Nash, Product Manager of CareCommunity to chat about trending topics within the industry, including telehealth visits, CMS changes due to COVID-19 (coronavirus), and the workflow impact to the nurses on the frontlines.   Frank Nash has a range of experience within the healthcare technology market and has helped deliver SaaS-based (software-as-a-service) solutions to support out of hospital care for over 7 years. With a deep understanding of the industry, Frank shares his thoughts on how skilled nursing providers should leverage telehealth to help manage out of hospital health. Listen to the podcast to hear his tips on what to look for in a telehealth solution. Download the transcript. Questions Why is telehealth an important topic now and what will its impact be in the long-term? What CMS changes have occurred due to COVID-19? What industry trends have we seen with the adoption of telehealth? Should providers be concerned once the HIPAA rules regarding telehealth expire? How well are the physicians adopting telehealth and is it providing value? What has the impact been to the nurses on the frontlines? Will telehealth support their needs? Has there been any difficulty for them using a telehealth solution? How can a telehealth solution improve the quality of life for both residents and their families? What should SNF providers look for when pursuing a telehealth solution? What recommendations and tips do you have? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ For more information on CareCommunity, please visit: matrixcare.com/carecommunity For more information on Third Eye, please visit: https://thirdeyehealth.net/ Connect with our host and guest on LinkedIn or Twitter: Kevin Whitehurst Frank Nash Please note, ...

In this episode of the MatrixCare Podcast, Navin Gupta sits down with Bobby Lolley, executive director of the Home Care Association of Florida (HCAF). Listen in as they chat about trending themes within the industry; such as, electronic visit verification (EVV), COVID-19 (coronavirus), and staying focused on patient care. About HCAF HCAF is a trade association representing the home care industry. However, they do a number of things beyond representation, from advocacy to education, and more. Their mission is to be able to serve patients and clients in their homes while providing high quality, cost-effective services. So, we're very excited to be able to have Bobby join us on this episode. Bobby has 20+ years in the healthcare industry, with a range of experience from the ICU, to home care, and hospice. His experiences have varied from being a per diem staff nurse in a small rural community to a regional director for a large national chain. Learn more about Bobby and his thoughts on EVV, COVID-19, and patient care. Listen to the full podcast now. This content is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. As such, we encourage you to seek appropriate, regulatory, and legal advice on the matters covered. ...