The Post-Acute POV

Tune in for informative conversations covering a range of topics for post-acute providers. The Post ... more

Latest Episodes

28

November 05, 2020 00:34:28
The 4 pillars of a successful COVID-19 response with Dr. Dheeraj Mahajan, President and CEO of Chicago Internal Medicine Practice & Research (CIMPAR)

The 4 pillars of a successful COVID-19 response with Dr. Dheeraj Mahajan, President and CEO of Chicago Internal Medicine Practice & Research (CIMPAR)

In this episode, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Dr. Dheeraj Mahajan (Dr.Raj), MD, to discuss the 4 pillars of a successful COVID-19 response for skilled nursing providers. With important themes ranging from infection control and testing, we uncover best practices and ways providers can stay ahead of the pandemic. Dr. Raj is the President and CEO of the Chicago Internal Medicine Practice and Research (CIMPAR). With his experience running his own practice and assisting local and state health departments on COVID-19 response guidelines, Dr. Raj, goes over the four key areas to ensure success. Listen in as we unpack these pillars and discuss ways technology can help providers stay ahead of the curve. Questions asked during the interview Why don't we begin with you telling us about yourself and your experience with the pandemic? Why don't we start with the first pillar of success and tell us about infection control? Can you share with our listeners what you understand about testing and what your recommendations are? We hear a lot out there about PPE. PPE being the third pillar of success, can we talk about that? So moving on to the fourth pillar of success, and this is again, like the other three topics we hear about all the time and it's staffing. Let's talk about that, Dr. Raj. What can you share with our listeners about your experience with technology and also what you see necessary for the future? What does it look like for the future of this industry, the future of healthcare after what we've experienced and what we're currently experiencing, because now we're hearing about vaccines and new medications, what does this all ...

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27

October 28, 2020 00:27:31
Hospice and palliative care in a COVID-19 world with Edo Banach, President and CEO, NHPCO

Hospice and palliative care in a COVID-19 world with Edo Banach, President and CEO, NHPCO

In this episode of the MatrixCare podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Edo Banach, President and CEO of the National Hospice and Palliative Care Organization (NHPCO), to chat about the impacts of the pandemic on hospice and palliative care and where he believes the industry is headed. During a time when so much is unknown for care providers, we discuss the need to provide pre-acute care, balancing telehealth and in-person visits, and how we can support those who have been most impacted by COVID-19. Listen in as Edo provides expert insight on the current state of the industry and what hospice and palliative care organizations should prepare for in the future.   Questions we asked during this episode: Share with us a little bit about your origin story and your passion for the aging. How did you find your purpose and calling? What do you see as the major positive and negative dynamic forces for caregivers? How has the pandemic changed the post-acute care landscape? Where is Congress and the administration headed with the use of RPM and telehealth and making some of these tools impermanent? What should leaders pay attention to regarding Medicare? How are EMI plans growing? What is your point of view on community-based palliative care and the reimbursement models emerging out of it? How far are we from getting some sort of community-based palliative care programs in place? Can you share a story you might've observed in the NHPCO network of either exemplary leadership or a caregiver who went above and beyond? Resources: Learn more about MatrixCare solutions at https://www.matrixcare.com/. For more information on NHPCO, please visit https://www.nhpco.org/. Read the transcript for this episode. Check out other episodes ...

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26

October 22, 2020 00:32:21
How virtual telehealth programs can keep seniors engaged, even during a crisis, with Lisa Taylor, CEO of iN2L

How virtual telehealth programs can keep seniors engaged, even during a crisis, with Lisa Taylor, CEO of iN2L

In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones. Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident.   Questions we asked during this episode: Please give us a short introduction for yourself. For those who might not be familiar with IN2L, would you mind explaining the services your company provides? You’ve done some interesting research on the importance of engagement technology; how important was it before versus today? Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season? Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that? You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those. Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline? Resources: Learn more about MatrixCare solutions at: https://www.matrixcare.com/. For more information on iN2L, please visit: https://in2l.com/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” ...

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25

October 16, 2020 00:26:09
Lessons from the frontlines of COVID-19 with Cassie Diner, Senior Product Manager at MatrixCare

Lessons from the frontlines of COVID-19 with Cassie Diner, Senior Product Manager at MatrixCare

In this episode of the MatrixCare Podcast, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Cassie Diner, Senior Product Manager at MatrixCare to chat about the lessons skilled nursing facility (SNF) providers have learned from the front lines of COVID-19. With such a challenging situation to navigate, we discuss what some of these healthcare heroes have done to improve their screening and infection control practices. Listen in as we uncover how organizations can leverage technology to help protect their staff and their patients and ways they can best prepare for the upcoming flu season. Questions we asked during this episode Please tell us your origin story. What is MatrixCare doing to help providers manage COVID? There are so many opportunities for SNF to improve the way they deal with the pandemic. Let’s begin by telling our audience what we’ve learned about the process of screening staff, residents, and visitors. You mentioned Surveillance Binder, what is included in it? Can you explain to our listeners what we have learned about testing? What are the best practices for Infection control? The admission process must require a lot of new protocols; can you explain what we have learned about that process? The COVID19 pandemic has had a negative impact on resident’s mental health. What have we learned to boost morale? What have we learned about keeping staff safe? How can technology help a SNF dealing with this pandemic? We hear a lot about PPE shortages, how are SNFs dealing with that? With Flu season upon us, what are SNFS doing to prepare for another potential outbreak? Is there anything else you would like to share that you have observed? What resources are available to our listeners who want information for future reference? Resources Learn ...

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24

October 13, 2020 00:30:55
Predicting the future of home care with Bill Dombi, President of NAHC

Predicting the future of home care with Bill Dombi, President of NAHC

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Bill Dombi, President of the National Association for Home Care & Hospice (NAHC) to discuss the future of health care and more specifically, home care. With reimbursement changes, Navin and Bill explore how Medicare payments will be impacted going forward and what leaders should pay attention to. Listen in as they talk about how providers leverage solutions like telehealth and remote patient monitoring (RPM) during COVID-19 to solve issues such as isolation and more; creating an experience that is both high-touch and high-tech. Show resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript of today’s episode. For more information on NAHC, please visit https://www.nahc.org/ Connect with our host and guest on LinkedIn: Navin Gupta Bill Dombi  Review the questions we discussed Many of us in healthcare/senior care have had a pivotal moment where we decided this was the career for us. Share with us your journey in healthcare and home care specifically to NAHC. What do you see as the major positive and negative forces/dynamics that have emerged from the Covid-19 pandemic? The level of interest around the use of technology has increased – particularly remote patient monitoring (RPM) and telehealth – where is Congress headed in the use of RPM and telehealth? Will the policy changes that occurred as part of the Covid-19 response be made permanent? What is the outlook for Medicare payments in the future as we continue and then hopefully emerge from the stresses of the pandemic? Hospice –Medicare Advantage (MA) carve in – what should leaders pay attention to here and ...

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23

October 08, 2020 00:29:24
Information security: the non-negotiables for digital healthcare

Information security: the non-negotiables for digital healthcare

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables every provider should have when engaging with digital healthcare. Discover basic best practices to keep your data and information secure and tips on how to react to incidents or breaches. To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as they dive deeper into what ResMed’s security program entails and what providers should look for when creating their own security strategy. Questions How can companies best protect their sensitive data? Security governance is a big topic. So, help us understand what role does that play in being able to craft a great security program?   Another area, as we think about security programs, is how do we handle vulnerability management? What can you tell us about that?   What is the importance of good, robust security program?   Risk is incredibly important for organizations' to be able to manage. So, in the context of security, help us understand risk management?   Talk to us a little bit about what do we do with regards to monitoring… What does monitoring look like in a good security program?   What does good incident response look like? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript. Explore the mission of ResMed SaaS at ...

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