The Post-Acute POV

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations ...more

Latest Episodes

41

May 06, 2021 00:26:52
Real world data and analytics in home health and hospice with Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice

Real world data and analytics in home health and hospice with Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice

Introduction In this episode of the Post-Acute POV, our host, VP of Sales for Home and Hospice, Craig Levy, is joined by Angela Richards, Director of Health Informatics at Androscoggin Home Healthcare and Hospice to discuss real world data and analytics and the importance of the patient’s story. Join Angela and Craig as they cover topics such as using data to develop strategic conversations, what makes a great data partner, remote patient monitoring, and telehealth. This episode provides real world examples of how data and analytics are used to improve workflows and increase efficiencies across post-acute care organizations. Listen to their conversation below. Topics discussed during today’s episode: [01:06 - 02:07]: Angela describes her origin story and how she found her focus on data and analytics at Androscoggin. [02:30 - 05:41]: The pair discuss when data became relevant in post-acute care from a business standpoint. [6:05 - 8:07]: Angela explains how she uses data to develop strategic conversations around the patient related to better outcomes and how this sets Androscoggin apart.   [8:21 - 11:28]: Angela and Craig discuss what qualities make a great data partner, some of the specific data elements that should be shared with partners, and how they would be displayed. [11:47 - 13:30]: Angela explains the importance of telehealth and remote patient monitoring. [13:48 - 17:11]: Angela shares how Androscoggin looks at data differently as a diversified business and which trends are driving different business behaviors. [17:35 - 19:45]: The pair discuss using data and analytics to improve workflow efficiency. [20:02 - 21:14]: Angela offers advice for someone who is not currently using data to improve workflows in post-acute care. [21:40 - 24:06]: Angela and Craig discuss how clinicians are focused on patient engagement and ...

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40

April 30, 2021 00:14:38
The benefits of connected health with Frank Nash, director of solutions strategy, MatrixCare

The benefits of connected health with Frank Nash, director of solutions strategy, MatrixCare

Introduction For this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions is joined by Frank Nash, director of solutions strategy at MatrixCare. The pair sits down to discuss the benefits of connected care and the four steps to becoming a more connected care provider.   Join Kevin and Frank as they break down each step to achieving true interoperability: getting connected, gathering data, documenting accurately, and being a better referral partner. Frank also gives his top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Listen to their discussion below. Topics discussed during today’s episode: [01:14 – 02:04]: Frank details his origin story and how he became director of solutions strategy at MatrixCare.   [02:26 – 04:10]: Frank explains the stats from our recent survey that support referral partners are behind in upgrading their technology solutions then lists the four steps for becoming a more connected care provider. [4:23 – 5:53]: Why getting connected is important and how to join the health information highway.   [6:04 – 7:21]: Gathering data via email or using the health information highway like Carequality and Commonwell. [7:30 – 10:08]: The importance of documenting accurately and Frank’s top tips to do so. [10:29 - 12:41]: Gathering information and how listeners can accomplish this step. [12:57 - 13:41]: Frank’s top recommendations for post-acute care staff committed to strengthening their organization’s interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage ...

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43

April 27, 2021 00:31:16
Solving workforce challenges with Helen Adeosun, CEO and President, Founder of CareAcademy

Solving workforce challenges with Helen Adeosun, CEO and President, Founder of CareAcademy

Introduction In this episode of the Post-Acute POV, our host, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Helen Adeosun, CEO and president, and founder of CareAcademy, to have a conversation on workforce challenges in home health and home care and how CareAcademy utilizes the combination of technology and education as a solution. Join Navin and Helen as they discuss the unique position home care is in, the importance of upskilling, and how education can help improve caregiver satisfaction. Listen to their discussion below. Topics discussed during today’s episode: [02:10 – 06:16]: Helen provides her origin story and how she infuses her passion for education into her work. [07:34 – 11:35]: Helen introduces CareAcademy and explains how the company assists caregivers to gain both hard and soft skills through online education. [13:20 – 19:21]: Home care is in a position to make a tremendous shift to accommodate the growing need of caring for higher-acuity clients, and upskilling and enhancing caregivers’ existing skills will assist in this shift. [20:34 – 25:21]: How people are the backbone of innovation and how continuing education assists in strengthening ideas. [27:16 – 30:09]: Ways to improve caregiver satisfaction, including an increased focus on education. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about CareAcademy: https://careacademy.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek, as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare ...

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42

April 12, 2021 00:09:26
The benefits of certification programs with triple certified MatrixCare user Lisa Horton, director of clinical compliance, CDP, ALG Senior

The benefits of certification programs with triple certified MatrixCare user Lisa Horton, director of clinical compliance, CDP, ALG Senior

Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare is joined by Lisa Horton, director of clinical compliance, CDP, ALG Senior, a triple certified MatrixCare user. Kevin and Lisa discuss the benefits of certification programs and how Lisa has used her multiple certifications to improve her organization’s training and efficiency which ultimately improves their bottom line. The two also cover how to overcome employees’ resistance to adopting technology and Lisa ends the conversation by providing her top tips and recommendations for other MatrixCare users. Tune in to learn more. Topics discussed during this episode: [00:38 – 01:39]: Lisa describes her origin story and how she began working in senior care. [02:01 – 03:22]: How Lisa’s organization encouraged her to earn multiple certifications and how they helped her grow within her organization. [3:34 – 5:04]: She details how her certifications play a role in mentoring others on technology adoption and how ALG Senior addresses the issue of employees’ resistance to adopt technology. [5:15 – 5:45]: How technology can help with common workforce challenges. [5:55 – 7:43]: What ALG Senior’s new hire onboarding program contributes to EHR education across interdisciplinary teams and how each team keeps up with different software releases. [7:55 - 8:24]: Lisa’s top tips and recommendations for other MatrixCare customers. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our certification program: https://www.matrixcare.com/implementation-training/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of ...

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41

April 01, 2021 00:19:34
What is interoperability with Eric Silverman, VP of technical services, MatrixCare

What is interoperability with Eric Silverman, VP of technical services, MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare, sits down with Eric Silverman, VP of technical services at MatrixCare, to discuss the question: what is interoperability? Eric simplifies the sometimes-complicated topic of interoperability by describing the three categories all interoperability falls into: connections between external products, connections between internal products, and third-party exchanges. Listen in as the pair present examples for each of these categories and touch on trending topics in the industry like pharmacy and vitals integrations, connecting to health information exchanges (HIEs), and the increase in continuity of care documentation. Topics discussed during today’s episode: [01:06 – 02:22]: Eric describes his origin story and how he became the VP of technical services at MatrixCare. [02:52 – 03:24]: What is interoperability? Eric shares his definition. [3:33 – 8:43]: Eric explains the three categories of interoperability: connections between external products, connections between internal products, and third-party exchanges. [9:16 – 10:26]: Examples of connections between external products like pharmacy and vitals integrations. [10:54 – 12:30]: An example of internal products connecting information between different care settings at the same organizations. [12:59 - 14:11]: How to implement a third-party exchange like health information exchange (HIE) and how to avoid the barriers to connect with an HIE. [14:38 - 16:59]: Eric describes why it’s critical to implement interoperability and how MatrixCare can help. [17:19 - 18:24]: The pair end their conversation by discussing continuity of care documentation and how this is an increasingly common third-party exchange. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials ...

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40

March 25, 2021 00:31:53
Improving employee engagement with Beth Baerman, director of communications, Attendance on Demand

Improving employee engagement with Beth Baerman, director of communications, Attendance on Demand

Introduction In this episode of the Post-Acute POV, our host Kelly Keefe, VP of community solution strategy at MatrixCare, is joined by Beth Baerman, director of communications, Attendance on Demand, to have a conversation on how to improve employee engagement across post-acute care. Join Kelly and Beth as they discuss the definition of employee engagement, the importance of perceived organizational support, and how technology can help alleviate problems in workforce management. This episode will explain two-way communication between your organization and employees and help you facilitate co-employee support. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:11]: Beth describes her origin story and how she found her focus on improving employee engagement. [02:37 – 03:41]: Defining employee engagement as an employee’s emotional investment in their job and in their organization. [3:49 – 6:03]: How employee engagement impacts a post-acute care organization’s bottom line. [6:10 – 10:14]: Because many jobs in post-acute care are similar, an employee’s engagement with their organization is especially important. [10:24 – 14:13]: Beth explains how to improve perceived organizational support. [14:20 - 19:39]: How technology can be used in workforce management and affect employees’ overall satisfaction with their job. [19:51 - 24:19]: The importance of two-way communication between your organization and employees. [24:25 - 29:27]: Co-employee support and how an organizational emphasis on this topic can keep employees happy. [29:27 – 30:35]: Key takeaways from this conversation on keeping employees engaged. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about TimeTracker, our workforce management solution: https://www.matrixcare.com/resource/timetracker/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, ...

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