The Post-Acute POV

Tune in for informative conversations covering a range of topics for post-acute providers. The Post ... more

Latest Episodes

48

October 13, 2021 00:41:46
The evolution of the EHR with Seth Joseph, Managing Director, Summit Health, and Chief Strategy Officer, Swift Medical

The evolution of the EHR with Seth Joseph, Managing Director, Summit Health, and Chief Strategy Officer, Swift Medical

In the latest episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Seth Joseph, managing director, Summit Health, and chief strategy officer, Swift Medical. The pair takes part in an insightful conversation on the evolution of the EHR (electronic health record), the transition to the intelligent EHR, and the necessity of employing platform thinking.   Join Navin and Seth as they discuss why EHRs are a continued source of friction and physician burnout in post-acute care, and the varying requirements for a technology solution used in acute, ambulatory, and post-acute care. Listen to their discussion below. Topics discussed during today’s episode: [02:26 – 06:57]: Seth provides his origin story and what led him to his passion of solving issues in healthcare using technology. [08:05 – 15:27]: Seth then tackles the question of why EHRs are a continued source of friction and physician burnout in post-acute care. [17:59 – 22:10]: Next, Seth explains the difference in requirements for a technology solution used in acute, ambulatory, and post-acute care. An EHR used in post-acute care is deeply complex, making it imperative to employ platform thinking as the industry transitions toward the intelligent EHR. [23:54 – 28:47]: Seth touches on the threat that big tech could bring to the future of EHRs. [29:46 – 37:51]: Seth concludes the conversation by describing the two viable paths forward for the EHR: creating an interconnected ecosystem of the best of breed applications–a headless EHR–and creating an API ecosystem that enables this platform to co-exist. Articles mentioned in this conversation: Death by A Thousand Clicks To E(HR) or not to E(HR) Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Summit Health ...

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47

October 01, 2021 00:30:42
Streamlining collaboration in home-based care with Melissa Kozak, RN, Co-Founder and President, Citus Health

Streamlining collaboration in home-based care with Melissa Kozak, RN, Co-Founder and President, Citus Health

In this episode of the Post-Acute POV, our host Kerri Harpole, RN, Director of Product Specialists at MatrixCare, sits down with Melissa Kozak, RN, Co-Founder and President at Citus Health to discuss how technology is streamlining collaboration and communication in home-based care. Join Kerri and Melissa as they discuss one provider to another, the prevalence of communication issues in home-based care, the necessity of secure mobile messaging, how to encourage adoption of mobile technology, and more. Melissa details how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. Listen to their discussion below. Topics discussed during today’s episode: [01:53 – 03:47]: Melissa provides her origin story as a registered nurse and how common pain points she experienced in the field prompted the genesis of Citus Health. [04:45 – 06:58]: Secondly, Melissa describes the prevalence of communication issues in home-based care. [7:44 – 10:34]: Next, Kerri presents the necessity of secure mobile messaging to streamline communication and Melissa discusses Citus’ purpose-built solution. [11:00 – 13:48]: Melissa then discusses the many use cases for Citus’ form center which uses app-less technology. [13:52 – 16:11]: Melissa details how mobile technology allows patients to communicate with their nurses and caregivers 24/7 which reduces readmissions. [16:52 - 21:48]: Next, Melissa describes how they’ve encouraged adoption and seen success due to a preexisting familiarity with mobile technology. [22:27 - 24:27]: Melissa shares how clinical staff are overburdened and hungry for technology that will take away busy work and allow time for clinical hands-on care. [24:46 - 27:47]: Melissa explains the importance of an inclusive solution that is user-friendly and helps a wide range of clinicians. [27:58 - 29:45]: Lastly, Melissa emphasizes the ...

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46

September 21, 2021 00:20:50
Managing financials in post-acute care with Stacy Dobson, CFO, United Methodist Retirement Homes, Inc.

Managing financials in post-acute care with Stacy Dobson, CFO, United Methodist Retirement Homes, Inc.

In this episode of the Post-Acute POV, our host, Mauricio Hermosillo, Product Manager for Enterprise Financials at MatrixCare, is joined by Stacy Dobson, CFO, United Methodist Retirement Homes, to discuss the intricacies of managing financials in post-acute care. Join Mauricio and Stacy as they have a conversation on how using technology to support general ledger, accounts payable, fixed assets, and payroll streamlines processes which saves time and avoids manual work. This episode also presents the importance of working with a technology provider that listens to customers’ needs to provide a user-friendly product. Listen to their discussion below. Topics discussed during today’s episode: [01:19 – 04:09]: Stacy describes his origin story including his journey at UMRH and relationship with MatrixCare. [04:43 – 06:25]: Next, Stacy shares his experience with our products, specifically Enterprise Financials. [6:39 – 8:51]: Stacy explains how using technology to support general ledger and accounts payable saves his team an immense amount of time. [9:08 – 12:10]: Stacy goes on to describe how the fixed assets and payroll modules help streamline processes and avoid manual work within his organization. [12:39 – 16:20]: Stacy discusses the importance of working with a technology provider that listens to customers’ needs. [17:09 - 19:52]: The pair end the conversation by detailing the value of selecting a user-friendly product and the necessity of using customer feedback in the thought process behind new and improved features. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about United Methodist Retirement Homes: https://www.umrh.org/   Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without ...

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46

September 13, 2021 00:11:50
Managing food allergens with Anita Hoffman, Director of Culinary Service, Palm Garden and Nicole Fresta, Clinical Dietitian, Palm Garden

Managing food allergens with Anita Hoffman, Director of Culinary Service, Palm Garden and Nicole Fresta, Clinical Dietitian, Palm Garden

In this episode of the Post-Acute POV, our host Amy Wootton, RDN, Director of Nutrition, MatrixCare, is joined by Anita Hoffman, Director of Culinary Service, and Nicole Fresta, Clinical Dietitian, Palm Garden Health and Rehabilitation Center, for a conversation on managing food allergens across post-acute care. Listen in as Amy, Anita, and Nicole discuss the importance of identifying and documenting food allergies, surprising factors that can lead to an allergic reaction, and tips for managing a resident’s food allergies via their plan of care. This episode will describe the severity of managing food allergens and introduce how MealTracker’s new allergen feature can help. Listen to their discussion below. Topics discussed during today’s episode: [01:21 – 02:07]: Anita and Nicole both provide their origin stories and how they found their focus on nutrition in long-term care. [02:25 – 02:48]: Anita explains why managing food allergens is so important. [02:58 – 04:10]: Nicole provides her recommendations for managing a resident with food allergies including working with their plan of care and documentation. [04:43 – 05:32]: Nicole explains some of the common factors that can lead to an allergic reaction when preparing food for a resident. [06:04 – 08:00]: Anita and Nicole detail their experience with MealTracker, including how long Palm Garden has used the product and which features they use most often. [08:24 - 10:24]: The pair discuss the benefits they’ve experienced using the new allergen feature that MealTracker provides. Resources Learn more about nutrition management at MatrixCare: https://www.matrixcare.com/nutrition-management/ Find out more about Palm Garden: https://palmgarden.com/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views ...

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45

August 18, 2021 00:22:41
Driving better patient outcomes via medication reconciliation with Rachel Petersen, Manager of Product Innovation, Surescripts and Jill Lytwyn, Key Account Executive, Surescripts

Driving better patient outcomes via medication reconciliation with Rachel Petersen, Manager of Product Innovation, Surescripts and Jill Lytwyn, Key Account Executive, Surescripts

Introduction In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Rachel Petersen, Manager of Product Innovation, Medication History and PDMP at Surescripts, and Jill Lytwyn, Key Account Executive at Surescripts. The three discuss driving better patient outcomes via medication reconciliation in home care. Join Rachel, Jill, and Navin as they cover the issue of medication reconciliation, the genesis of Surescripts, and the Surescripts Network Alliance. Learn how their solution can help providers stop relying on manual processes and streamline transitions of care by reducing errors of admission, duplicate medications, and drug interactions. Listen to the episode below. Topics discussed during today’s episode: [00:38 – 02:49]: Navin introduces our guests, Rachel Petersen and Jill Lytwyn. [02:49 – 07:33]: Rachel and Jill provide their origin stories and what brought them to their current positions at Surescripts. [8:43 – 10:20]: Jill explains the genesis of Surescripts and the Surescripts Network Alliance. Through this alliance and Surescripts’ various partnerships, they have connected over two million health care professionals and organizations. [10:51 – 13:12]: Jill describes the issue of medication reconciliation and how obtaining medication history on a patient via technology streamlines transitions of care by reducing errors of admission, duplicate medications, and drug interactions. [10:24 – 16:07]: By using a medication reconciliation solution, Surescripts has seen an average of 45 minutes in time savings. This corresponds directly to cost savings for care providers. [16:56 – 18:25]: Rachel explains how understanding the “why” behind clinical decision-making can greatly improve data quality and drive better patient outcomes. [19:23 – 22:10]: Rachel describes the considerations that providers should be taking when making EHR decisions including selecting a platform that allows ...

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44

August 04, 2021 00:37:52
The expansion into community-based care with Steve Pacicco, president and CEO at MatrixCare, and Bill Dombi, president and CEO at NAHC

The expansion into community-based care with Steve Pacicco, president and CEO at MatrixCare, and Bill Dombi, president and CEO at NAHC

Introduction In this special episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Steve Pacicco, president and CEO at MatrixCare, and Bill Dombi, president and CEO at National Association of Home Care & Hospice (NAHC), to have a conversation on the expansion into community-based care across post-acute. Join Navin, Steve, and Bill as they cover strategies for providers looking to expand into community-based care, insights from those who have, and the impact this shift is having on various care segments and healthcare overall. This episode also explains the role technology plays in helping providers diversify and streamline their evolving businesses. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:05]: Navin introduces Steve Pacicco and Bill Dombi. [03:30 – 06:37]: Bill provides his perspective on how the pandemic has changed perspectives around providing care at home and accelerated the expansion into community-based care. [7:24 – 11:52]: Steve provides his perspective on the shift toward community-based care as the CEO of the technology company with the largest footprint in post-acute care with home and facility-based organizations and what customers are saying about the shift. [13:10 – 16:50]: Bill provides advice and recommended first steps for brick-and-mortar organizations to take if considering expansion into community-based care. [18:24 – 21:54]: Next, Bill discusses how the shift impacts existing home and community-based care organizations. [23:32 - 29:49]: Steve explains how technology can help organizations as they consider the expansion into community-based care. [31:10 - 35:59]: Bill shares a message with technology providers looking to support organizations as they shift to include community-based care. Resources Learn more about MatrixCare: https://www.matrixcare.com/ Learn more about NAHC: https://www.nahc.org/ Read the transcript ...

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