In this episode of The Post-Acute POV, Lavin Gravis, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford, Director of Home Health Care, at Providence Medical Center to understand the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, Joanna discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in as Joanna describes how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores.
Disclaimer
The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein may change without notice. We encourage you to seek as appropriate, regulatory, and legal advice on any of the matters covered in this presentation or materials.
Introduction In this episode of the Post-Acute POV, our host, Melissa Polly, director of marketing for home & hospice, sits down with Sarah Kivett, BSN, RN, CHPN, director of palliative care services, Hospice & Palliative Care of Iredell County. The topic for their conversation is driving operational success in home-based palliative care and how to start a palliative care program within your organization. Join Melissa and Sarah as they discuss the foundation of success for a new palliative care program: ensuring organizational buy-in, understanding payer sources, being patient, and more. This episode will provide a firsthand look at obstacles your organization may face when starting a palliative care program and tips for finding success. Listen to their discussion below. Topics discussed during today’s episode: [01:11 – 03:23]: Sarah provides her origin story and explains outpatient palliative care and its importance. [03:35 – 06:05]: She then shares her top tips for creating a successful palliative care program, including organizational buy-in and a strong understanding of palliative care. [6:21 – 9:20]: Next, Sarah and Melissa discuss the reasons organizations may fail when starting a palliative care program, including being impatient and failing to understand their payer sources. [9:46 – 13:01]: Sarah walks us through how Iredell’s hospital-based palliative care program works and how clinicians document using the EHR. [13:22 – 17:48]: They then discuss the types of interoperability that are key in palliative care, including e-referrals and direct messaging. [18:06 - 19:38]: Finally, Sarah describes how CommonWell and Carequality have helped her team drive operational success. [19:54 - 21:54]: Sarah leaves us with advice for organizations considering starting their own palliative care program. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Hospice & Palliative Care of Iredell County: ...
In this episode of the Post-Acute POV, we sit down with Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare, to discuss the prevalence of malnutrition in older adults and how technology can help facilities to identify malnutrition in the data and take quick and appropriate action to combat it. Amy describes the challenges related to malnutrition and the importance of pairing a malnutrition screening tool with observation and assessment information when preventing and treating residents. Topics discussed during today’s episode: [01:09 – 02:09]: Amy dives into her backstory and her journey into nutrition management and post-acute care. [02:24 – 03:10]: Concern surrounding malnutrition, specifically in older adults. [03:17 – 04:16]: Malnutrition related challenges. [04:26 – 07:15]: Benefits of a malnutrition screening tool (MST) and the importance of observation and assessment information. [07:33 – 09:25]: A description of the frontline and how providers can benefit from a malnutrition screening tool under PDPM. [09:46 - 12:27]: Other tools that support care planning for malnourished individuals. Resources Learn more about MatrixCare solutions at: https://www.matrixcare.com/ Find out more about malnutrition in the data Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on any of the matters covered in this presentation or materials. ©2021 by MatrixCare ...
In this episode, Kevin Whitehurst, SVP of the Skilled Nursing Solutions at MatrixCare, sits down with Dr. Dheeraj Mahajan (Dr.Raj), MD, to discuss the 4 pillars of a successful COVID-19 response for skilled nursing providers. With important themes ranging from infection control and testing, we uncover best practices and ways providers can stay ahead of the pandemic. Dr. Raj is the President and CEO of the Chicago Internal Medicine Practice and Research (CIMPAR). With his experience running his own practice and assisting local and state health departments on COVID-19 response guidelines, Dr. Raj, goes over the four key areas to ensure success. Listen in as we unpack these pillars and discuss ways technology can help providers stay ahead of the curve. Questions asked during the interview Why don't we begin with you telling us about yourself and your experience with the pandemic? Why don't we start with the first pillar of success and tell us about infection control? Can you share with our listeners what you understand about testing and what your recommendations are? We hear a lot out there about PPE. PPE being the third pillar of success, can we talk about that? So moving on to the fourth pillar of success, and this is again, like the other three topics we hear about all the time and it's staffing. Let's talk about that, Dr. Raj. What can you share with our listeners about your experience with technology and also what you see necessary for the future? What does it look like for the future of this industry, the future of healthcare after what we've experienced and what we're currently experiencing, because now we're hearing about vaccines and new medications, what does this all ...
