Recognizing malnutrition in the data with Amy Wootton, Director of Nutrition Management, MatrixCare

In this episode of the Post-Acute POV, our host Lavin Graviss, VP of Service Delivery at HEALTHCAREfirst, is joined by Rhonda Osborne, CEO and Chief Teaching Officer, Mandy Chandler, Compliance Director, and Stormy Dismuke, Chief Nursing Officer at Shepherd’s Cove Hospice, a six-time Hospice Honors Award recipient. Listen as the group discusses providing exceptional care in the hospice setting and how Shepherd’s Cove focuses heavily on training, people development, and continuous education. This episode provides a look into the uniqueness of hospice care and the importance of establishing trust with patients and their families. Topics discussed during this episode: [00:30 – 04:35]: Lavin introduces Rhonda, Mandy, and Stormy before Rhonda provides the origin story behind Shepherd’s Cove.   [04:49 – 09:42]: Stormy and Rhonda discuss the key areas they focus on for Shepherd’s Cove’s continued success and how their culture contributes to providing exceptional care.   [10:26 – 13:13]: Rhonda discusses her organization’s strong commitment to training, people development, and continuous education. [14:33 – 17:50]: Mandy describes how they use their hospice CAHPs survey results to track performance and the value of the quality measure dashboard. [18:55 – 24:03]: Stormy and Rhonda talk about the importance of engaging staff to meet goals and empowering caregivers by letting them know they’re doing a great job. [24:54 – 28:51]: The group discusses the uniqueness of providing end-of-life care and the importance of establishing trust with patients and their families, including tips to do so. Resources Learn more about HEALTHCAREfirst at: https://www.healthcarefirst.com/ Find out more about Shepherd’s Cove Hospice: https://www.shepherdscove.org/ Read the transcript of this episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” ...

Introduction For this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Nick Knowlton, vice president, strategic initiatives, ResMed, and board chairman, CommonWell Health Alliance, to explain the impact of interoperability. Listen in as Nick and Navin review the findings from our recent survey which polled 100 health systems and physician groups, 300 home-based care organizations spanning home health, hospice, palliative care, and private duty, and for the first time, 300 skilled nursing facilities. The results show progress—yet significant gaps—and an opportunity for both home-based care providers and skilled nursing facilities to improve their electronic data-sharing capabilities.   Questions to ask your technology provider to improve interoperability: Does your system exist in the native workflow or outside of the solution? Is the documentation your system provides only in a human readable format? Can your system reconcile medications directly into the patient’s chart? Can your system provide insight into mid-episode encounters patients are having? How can your system help with PDGM or navigating palliative care programs? How is your system able to communicate the quality of care back to referral sources both actively and passively? Will your system work for my local geography and current referral source relationships? Ask your vendors about the usual business questions too – Is there a high surcharge to connect? Is it part of my core software package? Is the value aligned with the cost? Topics discussed during today’s episode: [02:50 – 04:48]: What is interoperability and what problem does it solve? [05:41 – 09:22]: The survey found that 95% of providers say they believe interoperability is crucial, compared to 34% in the previous year. Nick explains what he attributes this jump in better understanding the ...

Introduction In this episode of the Post-Acute POV, our host, Melissa Polly, director of marketing for home & hospice, sits down with Sarah Kivett, BSN, RN, CHPN, director of palliative care services, Hospice & Palliative Care of Iredell County. The topic for their conversation is driving operational success in home-based palliative care and how to start a palliative care program within your organization. Join Melissa and Sarah as they discuss the foundation of success for a new palliative care program: ensuring organizational buy-in, understanding payer sources, being patient, and more. This episode will provide a firsthand look at obstacles your organization may face when starting a palliative care program and tips for finding success. Listen to their discussion below. Topics discussed during today’s episode: [01:11 – 03:23]: Sarah provides her origin story and explains outpatient palliative care and its importance. [03:35 – 06:05]: She then shares her top tips for creating a successful palliative care program, including organizational buy-in and a strong understanding of palliative care. [6:21 – 9:20]: Next, Sarah and Melissa discuss the reasons organizations may fail when starting a palliative care program, including being impatient and failing to understand their payer sources. [9:46 – 13:01]: Sarah walks us through how Iredell’s hospital-based palliative care program works and how clinicians document using the EHR. [13:22 – 17:48]: They then discuss the types of interoperability that are key in palliative care, including e-referrals and direct messaging. [18:06 - 19:38]: Finally, Sarah describes how CommonWell and Carequality have helped her team drive operational success. [19:54 - 21:54]: Sarah leaves us with advice for organizations considering starting their own palliative care program. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about Hospice & Palliative Care of Iredell County: ...