COVID-19 care and culture

In this episode of the MatrixCare Podcast, Kelly Keefe, RN, and VP of Community Solutions Strategy at MatrixCare, sits down with Lisa Taylor, CEO at iN2L to chat about resident engagement in post-acute care during the COVID-19 pandemic. We discuss how iN2L is providing engagement technology to enrich the lives of seniors and working diligently to bridge the communication gap between residents and their loved ones. Listen in as we uncover best practices to help residents engage with technology, and the importance of ensuring the tools used are catered to the individual resident.   Questions we asked during this episode: Please give us a short introduction for yourself. For those who might not be familiar with IN2L, would you mind explaining the services your company provides? You’ve done some interesting research on the importance of engagement technology; how important was it before versus today? Do you see this as a temporary shift? What happens when we get past the acute effects of COVID and the upcoming flu season? Resident engagement has traditionally fallen on the shoulders of the activity director, but you say that everyone in the community should feel responsible for ensuring residents are engaged. Can you elaborate on that? You have great success stories related to how some providers have been able to implement their engagement strategies quickly – I’d love to hear about some of those. Let’s discuss getting occupancy back up to pre-COVID levels. How can providers use technology to help rebuild their pipeline? Resources: Learn more about MatrixCare solutions at: https://www.matrixcare.com/. For more information on iN2L, please visit: https://in2l.com/. Read the transcript for this episode. Check out other episodes in our podcast. DISLCAIMER The content in this presentation is for informational purposes only and is provided “as-is.” ...

In this episode of the Post-Acute POV, our host Kim Broyer, VP of professional services at MatrixCare, is joined by Don Spiers, Senior Product Manager at Relias, to discuss important tips for developing a robust training program in post-acute care. Listen in to Don and Kim’s conversation as they touch on creating a budget for training, choosing key performance indicators, and working with an interdisciplinary team to boost existing training programs. Don also shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. Find their full conversation below. Topics discussed during today’s episode: [01:06 – 03:07]: First, Don provides his origin story and what brought him to his current role as Senior Product Manager at Relias.   [03:24 – 07:26]: Don then provides the three pillars for why he believes a strong training program is important for post-acute care providers: compliance, quality, and turnover. [7:59 – 12:04]: Thirdly, Don describes the importance of being agile when it comes to developing a robust training program. Understanding that business needs will change as well as the needs of your employees is critical.   [12:33 – 18:11]: Don provides recommendations for tools and resources providers should use including in-person training, virtual live courses, and blended learning with on-demand courses employees can view on their own schedules. [18:52 – 22:35]: Next, Don shares how providers should focus on creating a budget, choosing key performance indicators, and working with an interdisciplinary team to boost their existing training program. [23:10 – 26:02]: Don then shares a personal example of the importance of keeping employees engaged and providing a path for growth when working to improve retention. [26:59 – 30:52]: Lastly, ...

In this episode of the MatrixCare Podcast, Navin Gupta, SVP of the Home and Hospice Division at MatrixCare, sits down with Todd Friedman, Chief Information Security Officer at ResMed, Brian Tolkkinen, Director of Information Security at MatrixCare, and Stephen Squires, Director of Information Security at Brightree, to discuss the non-negotiables every provider should have when engaging with digital healthcare. Discover basic best practices to keep your data and information secure and tips on how to react to incidents or breaches. To properly protect your organization’s information and ensure compliance with regulatory and industry requirements, it’s imperative to have a strong security program. Listen in as they dive deeper into what ResMed’s security program entails and what providers should look for when creating their own security strategy. Questions How can companies best protect their sensitive data? Security governance is a big topic. So, help us understand what role does that play in being able to craft a great security program?   Another area, as we think about security programs, is how do we handle vulnerability management? What can you tell us about that?   What is the importance of good, robust security program?   Risk is incredibly important for organizations' to be able to manage. So, in the context of security, help us understand risk management?   Talk to us a little bit about what do we do with regards to monitoring… What does monitoring look like in a good security program?   What does good incident response look like? Resources Learn more about MatrixCare solutions at https://www.matrixcare.com/ Read the transcript. Explore the mission of ResMed SaaS at ...