The Post-Acute POV

Tune in for informative conversations covering a range of topics for post-acute providers. The Post-Acute POV focuses on the importance of innovative technology in care settings, and how it can help home-based and facility-based organizations optimiz ...more

Latest Episodes

58

July 27, 2022 00:20:28
The role of data as actionable intelligence with Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts

The role of data as actionable intelligence with Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Bri Palowitch, PharmD, account manager for health plans, and Andrew Borgschulte, principal product marketing manager, Surescripts. The three have a conversation on the value of creating an open network and ecosystem and how the partnership between MatrixCare and Surescripts accomplishes this goal. Join Bri, Andrew, and Navin as they discuss Surescripts’ mission of aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared, the development and impact of medication import and reconciliation features, and the role of data as actionable intelligence and how this data is inherent in supporting practical interoperability. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 02:26]: Navin introduces the episode’s topic and Andrew provides background on his experience in healthcare IT. [02:50 – 05:12]: Andrew shares details about the work that Surescripts leads—aligning healthcare organizations across the U.S. to simplify the way health intelligence is shared. He also details how their partnership with MatrixCare benefits both of our end users. [6:27 – 11:42]: Bri details her background as a Board-Certified Geriatric Pharmacist, among other impressive roles, and shares two stories on the development and impact of Surescripts’ medication import and reconciliation features. Both tales shed light on how these solutions are bringing positive change to provider care and patient impact. [13:22 – 17:06]: Andrew explains the role of data as actionable intelligence, how this data is inherent in supporting practical interoperability, and why Surescripts is committed to getting the right data into the hands of our shared customers. [17:06 – 18:44]: Bri lends her view as a clinician to ...

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57

July 19, 2022 00:15:05
Design and scaling with John Weatherbie, chief technology officer

Design and scaling with John Weatherbie, chief technology officer

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by John Weatherbie, chief technology officer, to have a conversation on the role of scaling when designing an enterprise EHR platform. Join Navin and John as they discuss the definition of scaling and why it’s critical in allowing a solution to serve five users as well as 5,000. This is a particularly important metric with approximately 10,000 new beneficiaries being added to Medicare each day. Listen to the episode below. Topics discussed during today’s episode: [02:06 – 04:46]: John starts by defining what an enterprise solution designed for scale and availability means; creating a platform that provides the same customer experience for five users as it does 5,000 users. He then explains the three steps necessary to create a scalable platform. [05:43 – 08:08]: Next, John describes the role of a technology vendor as staying out of the way of the end-user and the importance of creating a smooth and straight forward experience. [9:36 – 10:54]: John then details the critical role that availability and scalability plays in providing a great experience for customers, no matter the industry your solution falls into. [11:57 – 13:29]: Lastly, John provides questions that a provider should ask to select the right technology vendor for their needs. Does the vendor have their own data center or are they cloud-based? Are you able to assess the maturity of the vendor in terms of security and compliance? What integrations is the vendor capable of? Do these coincide with the products your organization currently uses? Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Read the transcript of today’s episode Listen ...

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56

July 18, 2022 00:22:45
Information security with Todd Friedman, chief information security officer, ResMed

Information security with Todd Friedman, chief information security officer, ResMed

In this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Todd Friedman, chief information security officer at ResMed, and Brian Tolkkinen, director of information security at MatrixCare. The three discuss the importance of information security, and the key roles played by concepts like monitoring, compliance, vulnerability, response, and training. Join Navin, Todd, and Brian as they chat about healthcare being a top target for hackers, with the immense value placed on medical records, making EHR security more important than ever. For leaders, operators, and providers seeking a better, more secure enterprise solution, this episode offers an easy-to-follow primer of the most important information. Listen to their discussion below. Topics discussed during today’s episode: [01:22 – 04:37]: Todd and Brian introduce the unique threats and requirements that healthcare organizations should not ignore to keep their patients’ information secure. [05:15 – 08:15]: Todd explains how an organization can create a successful enterprise-grade security program with senior management support and overall alignment. [08:53 – 11:03]: Brian details the elements needed for a successful enterprise security program from a governance and risk management perspective. [11:53 – 16:50]: Todd and Brian explain how healthcare providers can assess the investment necessary when building a successful enterprise-grade security program. [18:24 – 21:18]: Todd and Brian discuss what questions a provider can ask to select the right technology vendor for their needs. Is there a point person responsible for security? Have they had breaches in the past? If so, how were they patched? Does the vendor have customers you can speak with prior to deciding whether to move forward? Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our ...

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55

July 14, 2022 00:26:53
The benefits of a cloud-based solution with Jonathan Prak, Director of IT Services, and Robert Supper, CFO, Waverly Heights

The benefits of a cloud-based solution with Jonathan Prak, Director of IT Services, and Robert Supper, CFO, Waverly Heights

In this episode of the Post-Acute POV, our host Eric Grunden, Chief Customer Officer, is joined by Jonathan Prak, Director of IT Services, and Robert Supper CPA, MBA, NHA, CFO, Waverly Heights. The trio discusses the benefits of transitioning to a cloud-based solution from an on-premise server. Join Eric, Jonathan, and Robert as they discuss how a cloud-based solution has helped Waverly Heights, the simple migration process, how their IT staff’s work has evolved since migration, and how you can leverage future LPC Cloud capabilities. Listen to their discussion below. Topics discussed during today’s episode: [00:36 – 03:44]: Eric introduces the topic before Bob and Jonathan provide a brief look into their background and their roles at Waverly Heights.   [04:25 – 07:33]: Bob and Jonathan describe how they define a cloud-based solution and what they saw as the most significant benefits that impacted their decision to migrate. [07:58 – 11:10]: Bob details the issues they were looking to solve by moving to a cloud-based solution from a business perspective while Jonathan provides insight from his technical IT perspective. [11:30 – 15:12]: Bob gives an inside look at the financial benefits that Waverly Heights has achieved since moving to the cloud. Jonathan shares how their IT staff’s work has evolved since the transition. [15:34 – 20:39]: Jonathan shares helpful details on what organizations should expect when migrating to the cloud regarding the timeline, interacting with the MatrixCare team, and how much extra work will be involved. [20:57 – 24:07]: Bob explains how his team feels the transition was executed: whether the staff was happy, what benefits they’ve seen, and more. [24:27 – 26:23]: Bob and Jonathan encourage those on the fence about migrating to a cloud-based ...

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53

March 30, 2022 00:29:53
The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.

The secret ingredient to successful nutrition planning with Amber Pintar, Corporate Dietitian, Healthcare Services Group, Inc.

In this episode of the Post-Acute POV, our host, Tim Regan, Editor, Senior Housing News is joined by Amber Pintar, Corporate Dietitian, Healthcare Services Group, Amy Wootton, RDN, Director of Nutrition, MatrixCare, and Lee Kilmer, Senior Vice President, Product Management & Commercialization, MatrixCare. The four discuss the benefits of integrating your residents’ nutrition information into your EHR framework. In celebration of National Nutrition Month, this panel discussion provides valuable insights into how to launch a successful nutrition management program—along with a few compelling reasons to do so. Nutrition safety is critical for the successful management of your business, and with accurate nutrition data, your residents can experience better outcomes. When approached from the right perspective, seamless sharing of critical information can be a key ingredient to your food cost control, effective meal planning, optimizing purchasing, and production benefits. Listen to their discussion below. Topics discussed during today’s episode: [02:27 – 05:16]: Hear the steps to implement an automated nutrition management tool and how data can be used to track meals and report out nutrition outcomes. [05:21 – 09:00]: Discover why format matters when integrating data and the key analytics that can be derived from this data. [09:37 – 13:56]: Supply chain issues have impacted purchasing patterns for organizations of all sizes. Find out how technology can help. [14:14 – 17:52]: Uncover how technology can aid in avoiding food waste and streamline production for culinary programs. [18:24 – 21:52]: Learn how technology improves nutrition safety, meal planning, and food cost control. [21:59 - 26:50]: See how a nutrition management tool can be used to enhance resident dining and hear from personal experience how it has helped to combat food cost challenges. [27:03 - 29:09]: Lastly, we ...

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53

February 02, 2022 00:13:30
Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE

Optimizing operations using data and analytics with Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, SVP of clinical operations and innovation at Signature HealthCARE

In this episode of the Post-Acute POV, our host Kevin Whitehurst, senior vice president of skilled nursing solutions at MatrixCare, is joined by Camille Jordan, RN, BSN, MSN, APRN, FNP-C, CDP, senior vice president of clinical operations and innovation at Signature HealthCARE. The pair have a conversation on optimizing operations using data and analytics across facility-based care. Join Kevin and Camille as they discuss why it’s becoming increasingly important to be a data-driven organization, how utilizing real-time data and analytics helps staff spend more time with residents, and how technology provides more time for face-to-face interactions by streamlining the gathering of data and other traditionally manual tasks. Listen to their discussion below. Topics discussed during today’s episode: [00:38 – 03:14]: Kevin provides background for the topic and introduces Camille Jordan, our guest from Signature HealthCARE, whose mission it is to lead radical change in long-term care. [03:39 – 04:12]: Camille explains how data and analytics help Signature’s umbrella of facilities to manage clinical decision making and ultimately improve resident outcomes. [04:19 – 05:08]: Next, Camille describes how it’s becoming increasingly important to be a data-driven organization as the industry and, specifically, healthcare reimbursement models continue to evolve. [05:40 – 07:17]: Camille goes on to communicate the importance of being able to gather and display data from across Signature’s 101+ care centers at an enterprise level. [07:39 – 09:05]: Next, Camille describes how utilizing real-time data and analytics helps staff spend more time with residents and take a more proactive approach to improving the quality of care they provide. Having analytics at staff’s fingertips also allows them to pinpoint where there are gaps in care, which helps improve staff satisfaction. [09:14 – 10:39]: Camille then explains ...

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