Understanding the benefits of CAHPS reporting with Joanna Rayford, Director of Home Health Care, at Providence Medical Center

Episode 31 January 05, 2021 00:09:35
Understanding the benefits of CAHPS reporting with Joanna Rayford, Director of Home Health Care, at Providence Medical Center
The Post-Acute POV
Understanding the benefits of CAHPS reporting with Joanna Rayford, Director of Home Health Care, at Providence Medical Center
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Show Notes

In this episode of The Post-Acute POV, Lavin Gravis, VP of Service Delivery at HEALTHCAREfirst, sits down with Joanna Rayford, Director of Home Health Care, at Providence Medical Center to understand the benefits of CAHPS reporting. With the ability to drill down by clinicians or patients, Joanna discusses how HEALTHCAREfirst services allows her organization to identify areas for improvement. Listen in as Joanna describes how her organization leverages Hospice CAHPS reporting to get better insight into their quality scores.

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Episode Transcript

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