The Post-Acute POV

Tune in for informative conversations covering a range of topics for post-acute providers. The Post ... more

Latest Episodes

41

April 01, 2021 00:19:34
What is interoperability with Eric Silverman, VP of technical services, MatrixCare

What is interoperability with Eric Silverman, VP of technical services, MatrixCare

Introduction In this episode of the Post-Acute POV, our host Kevin Whitehurst, SVP of skilled nursing solutions at MatrixCare, sits down with Eric Silverman, VP of technical services at MatrixCare, to discuss the question: what is interoperability? Eric simplifies the sometimes-complicated topic of interoperability by describing the three categories all interoperability falls into: connections between external products, connections between internal products, and third-party exchanges. Listen in as the pair present examples for each of these categories and touch on trending topics in the industry like pharmacy and vitals integrations, connecting to health information exchanges (HIEs), and the increase in continuity of care documentation. Topics discussed during today’s episode: [01:06 – 02:22]: Eric describes his origin story and how he became the VP of technical services at MatrixCare. [02:52 – 03:24]: What is interoperability? Eric shares his definition. [3:33 – 8:43]: Eric explains the three categories of interoperability: connections between external products, connections between internal products, and third-party exchanges. [9:16 – 10:26]: Examples of connections between external products like pharmacy and vitals integrations. [10:54 – 12:30]: An example of internal products connecting information between different care settings at the same organizations. [12:59 - 14:11]: How to implement a third-party exchange like health information exchange (HIE) and how to avoid the barriers to connect with an HIE. [14:38 - 16:59]: Eric describes why it’s critical to implement interoperability and how MatrixCare can help. [17:19 - 18:24]: The pair end their conversation by discussing continuity of care documentation and how this is an increasingly common third-party exchange. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials ...

Listen

40

March 25, 2021 00:31:53
Improving employee engagement with Beth Baerman, director of communications, Attendance on Demand

Improving employee engagement with Beth Baerman, director of communications, Attendance on Demand

Introduction In this episode of the Post-Acute POV, our host Kelly Keefe, VP of community solution strategy at MatrixCare, is joined by Beth Baerman, director of communications, Attendance on Demand, to have a conversation on how to improve employee engagement across post-acute care. Join Kelly and Beth as they discuss the definition of employee engagement, the importance of perceived organizational support, and how technology can help alleviate problems in workforce management. This episode will explain two-way communication between your organization and employees and help you facilitate co-employee support. Listen to their discussion below. Topics discussed during today’s episode: [01:15 – 02:11]: Beth describes her origin story and how she found her focus on improving employee engagement. [02:37 – 03:41]: Defining employee engagement as an employee’s emotional investment in their job and in their organization. [3:49 – 6:03]: How employee engagement impacts a post-acute care organization’s bottom line. [6:10 – 10:14]: Because many jobs in post-acute care are similar, an employee’s engagement with their organization is especially important. [10:24 – 14:13]: Beth explains how to improve perceived organizational support. [14:20 - 19:39]: How technology can be used in workforce management and affect employees’ overall satisfaction with their job. [19:51 - 24:19]: The importance of two-way communication between your organization and employees. [24:25 - 29:27]: Co-employee support and how an organizational emphasis on this topic can keep employees happy. [29:27 – 30:35]: Key takeaways from this conversation on keeping employees engaged. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about TimeTracker, our workforce management solution: https://www.matrixcare.com/resource/timetracker/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, ...

Listen

39

March 22, 2021 00:31:32
The impact of interoperability with Nick Knowlton, vice president, strategic initiatives, ResMed and board chairman, CommonWell Health Alliance

The impact of interoperability with Nick Knowlton, vice president, strategic initiatives, ResMed and board chairman, CommonWell Health Alliance

Introduction For this episode of the Post-Acute POV, our host Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Nick Knowlton, vice president, strategic initiatives, ResMed, and board chairman, CommonWell Health Alliance, to explain the impact of interoperability. Listen in as Nick and Navin review the findings from our recent survey which polled 100 health systems and physician groups, 300 home-based care organizations spanning home health, hospice, palliative care, and private duty, and for the first time, 300 skilled nursing facilities. The results show progress—yet significant gaps—and an opportunity for both home-based care providers and skilled nursing facilities to improve their electronic data-sharing capabilities.   Questions to ask your technology provider to improve interoperability: Does your system exist in the native workflow or outside of the solution? Is the documentation your system provides only in a human readable format? Can your system reconcile medications directly into the patient’s chart? Can your system provide insight into mid-episode encounters patients are having? How can your system help with PDGM or navigating palliative care programs? How is your system able to communicate the quality of care back to referral sources both actively and passively? Will your system work for my local geography and current referral source relationships? Ask your vendors about the usual business questions too – Is there a high surcharge to connect? Is it part of my core software package? Is the value aligned with the cost? Topics discussed during today’s episode: [02:50 – 04:48]: What is interoperability and what problem does it solve? [05:41 – 09:22]: The survey found that 95% of providers say they believe interoperability is crucial, compared to 34% in the previous year. Nick explains what he attributes this jump in better understanding the ...

Listen

38

March 16, 2021 00:11:55
How your skilled nursing facility can benefit from interoperability with Amy Ostrem, VP of skilled nursing solution strategy

How your skilled nursing facility can benefit from interoperability with Amy Ostrem, VP of skilled nursing solution strategy

Introduction In this episode of the Post-Acute POV, our host, Kevin Whitehurst, SVP of skilled nursing solutions, sits down with Amy Ostrem, VP of skilled nursing solution strategy, to discuss how your skilled nursing facility can benefit from interoperability. Amy provides interesting and easy-to-understand insight into specific value adds that your organization can take advantage of through interoperability. These benefits include an enhanced relationship with referral partners, better overall analysis of outcomes, and a detailed view into trends and performance indicators based on discreet clinical data. Listen to this exciting conversation to learn more. Topics discussed during today’s episode: [01:07 – 02:05]: Amy’s origin story, her career before MatrixCare. [02:41 – 03:48]: The upfront benefits of interoperability including an enhanced relationship with your referral partners and the ability to seamlessly send and receive data. [04:19 – 06:00]: The benefits of interoperability for skilled nursing facilities around daily operations post-admission like better overall analysis of outcomes and a detailed view into the trends and performance indicators based on discreet clinical data [06:31 – 8:54]: Amy lists specific value gains from interoperability for some of the various roles in care centers today. These include vital sign integration, therapy notes, and evaluations. [9:45 - 11:01]: The importance of staying up to date on your facility’s integrations and regularly advancing these integrations for optimized interoperability. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Find out more about our commitment to interoperability: https://www.matrixcare.com/interoperability/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change without notice. We encourage you to seek as appropriate, regulatory and legal advice on ...

Listen

37

March 09, 2021 00:26:24
2021 state of the union for home care with Vicki Hoak, executive director at Home Care Association of America

2021 state of the union for home care with Vicki Hoak, executive director at Home Care Association of America

Introduction In this episode of the Post-Acute POV, Navin Gupta, SVP of the home and hospice division at MatrixCare, is joined by Vicki Hoak, executive director at Home Care Association of America, to present a state of the union for home care on where they see the industry headed in 2021. Vicki begins by telling us her origin story and what led her to her current position at HCAOA before diving into the headwinds and tailwinds that home care is currently facing. Navin guides the conversation to cover Medicare Advantage plans, the diversification of care, the emergence of skilled private duty, the growing trend of aging at home, and more. Listen to the episode to learn more. Topics discussed during today’s episode: [01:34 – 02:58]: Vicki’s early years in her career and what led her to become the executive director at HCAOA. [03:35 – 06:51]: Some of the headwinds and tailwinds that home-based care organizations are facing. [07:22 – 08:59]: Vicki’s point of view on Medicare Advantage plans and their benefits. [08:59 – 11:27]: Establishing metrics for quantifying home care agencies’ value. [12:32 – 15:45]: The importance of home-based care organizations coming together and the diversification of care. [16:13 - 19:41]: The emergence of skilled private duty. [20:22 - 22:14]: The growing trend of aging at home. [22:14 - 22:59]: Tackling the caregiver shortage using technology. [23:51 - 25:54]: Vicki wraps up by explaining her thoughts on EVV. Resources Learn more about MatrixCare at: https://www.matrixcare.com/ Learn more about Home Care Association of America at: https://www.hcaoa.org/ Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, may change ...

Listen

36

March 04, 2021 00:13:24
Nutrition series part 3: Nutrition therapy for diabetes management with Amy Wootton

Nutrition series part 3: Nutrition therapy for diabetes management with Amy Wootton

Introduction In this third installment of our nutrition series, we are joined again by Amy Wootton, RDN, LDN, Director of Nutrition Management at MatrixCare. Our host, Kevin Whitehurst, SVP of Skilled Nursing Solutions, discusses the importance of using nutrition therapy for diabetes management. Hear their recommendations for creating a nutrition plan catered to individuals diagnosed with diabetes. Amy ties her relationship with diabetes to nutrition therapy and discusses the prevalence of diabetes today. Listen in as she explains common factors that lead to hyperglycemia and hypoglycemia. And, with tips for individualized meal planning and snacks – it’s an episode you won’t want to miss. Topics discussed during today’s episode: [01:07 – 02:41]: Amy explains her relationship with diabetes and why, more than ever, nutrition therapy for diabetes is so important. [02:50 – 03:52]: Recommendations for a nutrition plan for someone diagnosed with diabetes. [04:04 – 06:04]: Common factors that lead to hyperglycemia and hypoglycemia. [06:12 – 07:31]: The main areas of focus for diabetes management. [07:47 – 08:56]: Individualized meal planning and snacks. [09:07 - 10:59]: How adopting a nutrition therapy approach for a more liberalized diet is leading the change to better management in skilled nursing facilities and rehab centers. [11:14 - 12:25]: Amy wraps up by describing the importance of having an interprofessional team in place to successfully manage nutrition therapy. Resources Learn more about our nutrition management solutions at: https://www.matrixcare.com/nutrition-management/ Catch up on part I and part II of this nutrition series Find out more about nutrition therapy for diabetes management Read the transcript of today’s episode Listen to more episodes of the Post-Acute POV Disclaimer The content in this presentation or materials is for informational purposes only and is provided “as-is.” Information and views expressed herein, ...

Listen